At DilConnect, we value your trust and strive to provide the best experience. This Refund & Cancellation Policy outlines the terms for subscriptions, payments, and refund requests on our Platform at dilconnect.co.in.
1. Subscription Plans
DilConnect offers the following subscription plans:
| Plan | Type | Billing Cycle | Features |
|---|---|---|---|
| Free | Basic | No charge | Limited swipes, basic matching |
| Silver | Paid | Monthly | Unlimited likes, advanced filters |
| Gold | Paid | Monthly | Silver + profile boost, see who liked you |
| Platinum | Paid | Monthly | Gold + priority matching, incognito mode |
2. Payment Terms
- All prices are in Indian Rupees (INR) and inclusive of applicable taxes
- Payment is due at the time of subscription activation
- We accept UPI, Net Banking, Credit/Debit Cards, and Wallets via our secure payment gateway
- Your subscription begins immediately upon successful payment confirmation
- You will receive a payment receipt/invoice via email
3. Cancellation Policy
📋 How to Cancel: You can cancel your subscription at any time by contacting our support team at info@dilconnect.co.in or raising a support ticket in the app. Cancellation requests are processed within 24 hours on business days.
- Subscriptions are valid for the paid period (30 days from activation)
- Cancellation stops future renewals but does not affect the current active period
- After cancellation, your account reverts to the Free plan at the end of the billing period
- No partial refunds are provided for unused days after cancellation
4. Refund Policy
4.1 Eligible for Refund
✅ You are eligible for a full refund if:
- You were charged twice for the same subscription (duplicate payment)
- Your subscription was not activated within 24 hours of successful payment
- A technical error on our platform prevented access to paid features throughout your subscription period
- You request a refund within 7 days of purchase and have not used any premium features
4.2 Not Eligible for Refund
❌ Refunds will NOT be provided for:
- Change of mind after purchase
- Inability to find a suitable match on the platform
- Requests made after 7 days from the date of purchase
- Accounts suspended or terminated due to Terms of Service violations
- Partial use of subscription period
- Failure to cancel before the renewal date
- Promotional or discounted subscriptions
5. How to Request a Refund
To request a refund, please follow these steps:
- Step 1: Email us at info@dilconnect.co.in with the subject "Refund Request"
- Step 2: Include your registered email address, transaction ID/payment reference, amount, and reason for refund
- Step 3: Our team will review your request and respond within 3 business days
- Step 4: If approved, the refund will be processed to your original payment method within 7–10 business days
6. Refund Processing Time
| Payment Method | Refund Timeline |
|---|---|
| UPI / Net Banking | 5–7 business days |
| Credit Card | 7–10 business days |
| Debit Card | 7–10 business days |
| Digital Wallets | 3–5 business days |
Actual processing time may vary depending on your bank or payment provider.
7. Failed Transactions
If your payment fails but your account is charged:
- The amount will typically be auto-reversed by your bank within 5–7 business days
- If the reversal does not happen, contact us with your transaction details and bank statement
- We will coordinate with the payment gateway to expedite the reversal
8. Dispute Resolution
We believe in resolving all disputes amicably. If you are unsatisfied with our refund decision:
- Contact our support team at info@dilconnect.co.in
- Escalate to our grievance officer if unresolved within 7 business days
- Disputes are subject to the laws of India and jurisdiction of courts in Rajasthan
9. Contact for Refunds
- Email: info@dilconnect.co.in
- Response Time: Within 3 business days (Mon–Sat, 10AM–6PM IST)
- Address: DilConnect, Jaipur, Rajasthan, India — 302001