DilConnect ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application and website at dilconnect.co.in.
By using DilConnect, you consent to the practices described in this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Account Information: Name, email address, phone number, date of birth, gender
- Profile Information: Photos, bio, interests, relationship goals, height, city
- Preferences: Discovery preferences, notification settings, privacy settings
- Communications: Messages sent to other users through our chat feature
- Payment Information: Billing details for premium subscriptions (processed securely by payment gateway partners — we do not store card numbers)
- Support Requests: Information you provide when contacting our support team
1.2 Information Collected Automatically
- Location Data: Approximate GPS location (with your permission) for match discovery
- Device Information: Device type, operating system, app version, device ID
- Usage Data: Profiles viewed, swipes, app interactions, login timestamps
- Log Data: IP address, error logs, crash reports
2. How We Use Your Information
| Purpose | Data Used |
|---|---|
| Matching you with compatible users | Location, preferences, interests, age |
| Providing the app & its features | All account and profile data |
| Processing payments | Billing details (via secure payment gateway) |
| Sending notifications | Email, phone number, device token |
| Customer support | Account info, support tickets |
| Safety & fraud prevention | IP address, device info, usage patterns |
| Improving our services | Anonymized usage analytics |
| Legal compliance | As required by law |
3. How We Share Your Information
We do not sell your personal data to third parties. We may share information with:
- Other Users: Your profile information (name, photos, bio, city, interests) is visible to other users as part of the matching feature
- Service Providers: Trusted third-party vendors who help us operate the platform (cloud storage, email service, payment processing, analytics) — bound by confidentiality agreements
- Payment Partners: Razorpay/PayU for processing subscription payments securely
- Legal Authorities: When required by law, court order, or to protect safety
- Business Transfers: In case of merger, acquisition, or sale of assets, your data may be transferred
4. Data Retention
- Active account data is retained while your account is active
- If you delete your account, we delete your personal data within 30 days
- Some data may be retained for legal compliance purposes for up to 3 years
- Chat messages are deleted when either user deletes their account
5. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of your personal data
- Correction: Update inaccurate or incomplete information via app settings
- Deletion: Request deletion of your account and personal data
- Opt-out: Unsubscribe from marketing emails at any time
- Data Portability: Request your data in a portable format
- Withdraw Consent: Withdraw consent for location access or notifications via device settings
To exercise your rights, contact us at info@dilconnect.co.in
6. Data Security
We implement industry-standard security measures including:
- HTTPS/SSL encryption for all data in transit
- Encrypted storage for sensitive data
- JWT-based authentication with token expiry
- Regular security audits and vulnerability assessments
- Access controls and employee confidentiality agreements
However, no method of transmission over the Internet is 100% secure. We encourage you to use a strong password and notify us of any suspected security breaches.
7. Cookies & Tracking
Our website uses cookies to improve user experience and analyze traffic. You can control cookie settings through your browser. Our mobile app does not use cookies but may use similar device identifiers for analytics.
8. Children's Privacy
DilConnect is strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18. If we discover a user is under 18, we will immediately terminate their account and delete their data.
9. Third-Party Links
Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes by updating the "Last Updated" date and, where appropriate, sending you a notification. Continued use of the Platform constitutes acceptance of the revised Policy.
11. Contact Us
For privacy-related questions, data requests, or concerns:
- Email: info@dilconnect.co.in
- Website: dilconnect.co.in
- Address: DilConnect, Jaipur, Rajasthan, India — 302001